Privacy policy

This Privacy Policy explains how ACTIVE LIFESTYLE STITCH LLC, doing business as ActiveLifestyleStitch, collects, uses, stores, and shares personal information when you visit activelifestylestitch.com, place an order, or contact us.

Personal Information We Collect

Depending on how you use our website, we may collect:

  • Contact information: Name, email address, telephone number, billing address, and shipping address.

  • Order information: Products purchased, order history, transaction details, shipping status, returns, exchanges, and refunds.

  • Payment information: Payment information is processed through Shopify Payments. We receive transaction details but do not receive or store your complete payment card number.

  • Account information: Login details and preferences if you create or use a customer account.

  • Customer service information: Messages, requests, photos, and other information you provide when contacting us.

  • Device and website information: IP address, browser type, device information, cookie identifiers, pages viewed, products viewed, and interactions with our website.

  • Privacy and marketing preferences: Choices submitted through our Cookie banner, privacy settings, checkout, or data-sharing opt-out page.

How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, complete a form, or contact us.

  • Automatically through cookies and similar technologies when you use our website.

  • From Shopify, payment providers, delivery partners, analytics providers, and other service providers involved in operating our store.

How We Use Personal Information

We use personal information to:

  • Process payments and complete orders.

  • Arrange fulfillment, shipping, tracking, returns, exchanges, and refunds.

  • Provide customer service and respond to requests.

  • Maintain customer accounts and order records.

  • Detect fraud, protect transactions, and maintain website security.

  • Measure website performance and understand how visitors use our store.

  • Improve our products, website, services, and customer experience.

  • Comply with legal, tax, accounting, and regulatory requirements.

  • Enforce our policies and protect our rights.

Marketing Communications

We do not currently send promotional emails or marketing text messages.

We may collect marketing preferences through Shopify checkout or other store features. Order confirmations, shipping updates, customer service replies, and other transactional communications are not marketing messages.

Cookies and Analytics

We and our service providers, including Shopify and Google, use cookies and similar technologies to operate the website, remember preferences, measure performance, understand website activity, improve services, and support personalization.

We use Google services, including Google Analytics or the Google & YouTube integration. These services may collect information about your browser, device, general location, and interactions with our website.

Our Shopify Cookie banner is displayed in regions where consent is required. You can accept, reject, or manage non-essential cookies through the banner and update your choices through the Cookie Preferences link available on our website.

Shopify and Shopify Network Intelligence

Our store is hosted by Shopify. Shopify processes personal information to provide store hosting, checkout, payment, security, analytics, and other commerce services.

Shopify Network Intelligence is enabled for our store. This allows Shopify to use information from customer interactions with our store together with information from interactions with Shopify and other Shopify merchants to improve Shopify services, personalization, advertising, and merchant tools. Other merchants cannot view our customer data.

For more information, review the Shopify Consumer Privacy Policy.

You may manage how Shopify uses your information for certain personalized services and advertising through the Shopify Privacy Portal.

How We Share Personal Information

We share personal information only as needed to operate our business, including with:

  • Shopify, which hosts and supports our online store.

  • Shopify Payments and payment service providers, which process transactions.

  • Fulfillment House and FedEx, which fulfill and deliver orders and handle returns.

  • Google, which provides analytics, product listing, and related services.

  • Technology, security, and customer service providers, which help us operate and protect the website.

  • Professional advisers and government authorities, when necessary to comply with law or protect legal rights.

  • A successor business, if our company is involved in a merger, acquisition, financing, restructuring, or sale of assets.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

Some disclosures involving Shopify Network Intelligence, Google services, cookies, or similar technologies may be considered “selling,” “sharing,” or “targeted advertising” under certain privacy laws.

Where applicable, you can opt out using the Your Privacy Choices link on our website. We also recognize Global Privacy Control signals in regions where required and supported.

Data Storage and Retention

Our Shopify data storage location is set to the United States. Some service providers may process information in other locations according to their services and privacy terms.

We retain personal information only for as long as reasonably necessary to process orders, provide customer service, maintain business records, prevent fraud, resolve disputes, and comply with legal, tax, and accounting obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no online service or electronic storage system can guarantee complete security.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information.

  • Request a portable copy of certain information.

  • Opt out of certain data sharing or targeted advertising.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision concerning a privacy request.

To submit a request, contact us using the information below. We may need to verify your identity before completing the request.

You may also use the Your Privacy Choices link on our website or the Shopify Privacy Portal for choices related to Shopify’s processing.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

For questions or requests concerning this Privacy Policy:

ACTIVE LIFESTYLE STITCH LLC
108 N Church St
Rayville, MO 64084-9701
United States

Email: support@activelifestylestitch.com
Phone: +1 (815) 666-2013
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)