Where do you ship?
We currently ship within the contiguous United States. We do not ship internationally or to destinations outside this area.
Is shipping free?
Yes. All orders receive free shipping, with no minimum purchase required.
How long will my order take to arrive?
Orders are processed within 1–2 business days. FedEx delivery takes approximately 3–5 business days after shipment.
The estimated total delivery time is 4–7 business days.
Where are orders shipped from?
Orders are shipped from our U.S. fulfillment location:
Fulfillment House
103 S Jefferson St Ste B
Kearney, MO 64060
United States
How can I track my order?
You will receive a shipping confirmation email with tracking information once your order ships.
What should I do if there is an address or delivery issue?
Contact customer service if you notice an address error or experience a delivery issue. We will assist you with the next steps.
What is your return and exchange period?
You may request a return or exchange within 30 days after your order is delivered.
What product conditions do you accept for returns?
We accept new and slightly used items, including opened items. Returned products should include the parts and components supplied with the product.
Are returns free?
Yes. Returns are free of charge. We provide a prepaid return label and do not charge return shipping or restocking fees.
How do I start a return?
Email support@activelifestylestitch.com with your order number and a brief description of your request.
We will provide a prepaid return label and return instructions. Please contact us before sending an item back.
Returns are sent to the same Fulfillment House location listed above.
Can I exchange an item for a different product?
Yes. Products may be exchanged for other products currently available for sale. Exchanges are subject to availability. Please contact customer service so we can assist with your exchange.
What should I do if my order arrives damaged or incorrect?
Contact us within 7 days after delivery if an item arrives damaged, incomplete, incorrect, or with a product issue. Include your order number and photos when available.
When will I receive my refund?
You will receive your refund to the original payment method within 5 days after we receive the returned item.
Can I cancel my order?
You may request cancellation before your order ships. If your order has already shipped, it must be handled through our return process.
How can I contact customer service?
Email: support@activelifestylestitch.com
Phone: +1 (815) 666-2013
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)